Maju99 believes the best betting experience is one that is mindful, controlled, and responsible. We provide a range of tools and support resources to ensure every Malaysian player can enjoy gaming in a healthy, balanced way.
Responsible gaming — also known in English as Responsible Gambling — refers to a set of principles and practices that help players enjoy betting activities purely as entertainment, without allowing it to disrupt their financial stability, social relationships, or mental well-being.
At maju99, we don't just provide an enjoyable gaming platform — we also take responsibility for ensuring every player who joins us does so in a healthy way. We understand that for a small number of players, gambling can become a problem if not managed properly. That's why we invest in self-control tools, risk detection systems, and genuine customer support to help anyone who needs it.
Our principle is simple: bet only with money you can afford to lose, only when you feel good, and only for fun — not as a way to resolve financial or emotional problems. If gambling has started to feel like an obligation or a source of stress, that is a sign you need to take a break and seek support.
As a platform operating in Malaysia, maju99 complies with player protection guidelines established under local regulations. We fully support the efforts of government bodies and NGOs in educating the public about the risks of excessive gambling and the importance of seeking help early before issues escalate.
*Based on maju99 2026 internal survey
We provide comprehensive self-control tools so you always have full control over your betting experience.
Set daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately and can be reduced at any time — increasing a limit requires a 24-hour waiting period for added protection.
Set how long you can play in a single session. When the time limit is reached, the platform will alert you and encourage you to take a break. This feature helps you avoid unintentionally prolonged gaming sessions.
If you need time to step away, activate the self-pause feature to suspend account access for 24 hours, 7 days, 30 days, or up to 6 months. During the pause period, you will not receive any marketing communications from us.
Access a complete record of all your wagering activity, including deposit amounts, withdrawals, wins, and losses over any time period. Regularly reviewing your betting history is a practice we strongly encourage for all players.
Opt out of receiving promotional emails, bonus notifications, or marketing messages at any time. We understand that promotional offers can be a trigger for some players — full control is in your hands.
Maju99's trained support team is available to assist players experiencing problem gambling at any time, including weekends and public holidays. Reach us via live chat or email — no question is too sensitive to discuss.
Accessing and using player protection features at maju99 is straightforward and can be done directly from your account in just a few steps.
Access the maju99 platform via our website or mobile app. Make sure you log in with the correct credentials to keep your account secure.
Click the profile icon in the top-right corner, then select "Account Settings" or "Responsible Gaming Settings" from the dropdown menu.
You will see a dedicated section for deposit limits, play time limits, self-exclusion, and communication controls. Choose the features that suit your needs.
Enter your desired limit and click "Save". The limit takes effect immediately. You will receive a confirmation email as a record for your reference.
If you encounter any difficulties or need assistance setting limits, our support team is ready to help you via 24/7 live chat.
| Feature | Available Options | Effective Date |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately |
| Loss Limit | Daily / Weekly / Monthly | Immediately |
| Play Time Limit | Per session / Daily | Immediately |
| Temporary Self-Exclusion | 24h / 7 days / 30 days / 6 months | Immediately |
| Permanent Self-Exclusion | Permanent account closure | 24 hours |
| Marketing Control | Unsubscribe all / selectively | 5 working days |
Recognising the early signs of problem gambling is the most important first step. Don't wait until the situation becomes serious.
Answer the questions below honestly to assess whether your gambling habits are in a healthy range.
Think about your gambling habits over the past 12 months. How often have the following situations occurred for you?
Maju99 partners with a range of support channels to help players who need assistance with problem gambling.
Our trained support team is available to assist you 24 hours a day, 7 days a week via live chat. All conversations are confidential and will not affect your account status.
Send your concerns via email to our responsible gaming support team at [email protected]. We are committed to responding within 24 hours with practical and genuine guidance.
The Malaysia Ministry of Health offers free counselling services for addiction issues, including problem gambling. Contact the government mental health helpline for professional support at no cost.
Problem gambling often affects the whole family. Community counselling centres across Malaysia offer support not just for players, but also for family members who are impacted.
Answers to the most frequently asked questions by maju99 players about responsible gaming and self-control tools.